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The one-star reviews, read first.
Positive reviews are cheap to manufacture. Negative ones are not - nobody is paid to write a one-star review. So we read those first, cluster them by what was actually done to the person, and count platforms rather than volume.
What doesn't match.
Every claim, bound to the record that adjudicates it, and the two reconciled. This is the part a search engine cannot do for you.
Material issues found.
Do these three things first.
What we could not check, and why.
A report that shows only what it found is a report that lies by omission. Every source that should have been reached and was not is listed here.